To provide the best possible service to our customers, ServiceMaster Clean® is deeply engaged in Six Sigma training and implementation.
Six Sigma is a highly disciplined process that helps organizations focus on developing and delivering near-perfect products and services. It was developed by Motorola in the mid-1980s to enhance customer satisfaction through continuous improvement in quality.
Since then only a handful of companies—and very few of them in the service business—have made the commitment to continuous improvement. ServiceMaster Clean stands with General Electric, JP Morgan Chase, American Express, Sears, Motorola, Honeywell, Ford, DuPont, Johnson & Johnson and Sony in progressing towards Six Sigma goals.
Six Sigma enables ServiceMaster Clean to focus on process improvement, learn what’s important to our customers, use sound data to make decisions and find the root cause of an issue and fix it. Unlike a “program,” there is no end to Six Sigma. The long-term intent is to use the Six Sigma tools to embed quality into our daily jobs. Six Sigma is the mindset we adopt, consistently, to do excellent work.
The principles of Six Sigma square perfectly with the ServiceMaster Clean commitment to developing its people to the best of their abilities. Our personnel are trained in Six Sigma processes as well as in the cleaning and disaster restoration tasks they do every day.
Our ultimate goal? Delivering excellent service, from start to satisfaction